Customer Service By Phone.

An Essential One-Day Seminar.

This Is An Extremely Popular Seminar. Places Are Limited! Book Now On 020 7025 4700.

Need Help Or More Information?

Tel: 020 7025 4700
High Holborn

Tel: 020 7792 5214
Notting Hill

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Pitman Training Centres

Northumberland House
303-306 High Holborn
London
WC1V 7JZ

United House
9 Pembridge Road
London
W11 3JY

Customer Service By Phone.

If you're involved in helping customers get the best service from your organisation, this one-day customer service training course will really help you to get it right every time!

If you've ever had the opportunity to deliver a special moment to a caller oreven to handle an angry caller, you'll know how much skill is required.

So whether you're new to customer service and need to learn the rights and wrongs of dealing with callers or whether you're highly experienced and just need to brush up some forgotten skills, you'll love this seminar. And you'll walk away full of confidence in your ability to do the best for both your customers and your organisation.

Only £299 pp.
Includes Workbook, Certificate & Lunch!

Book Now!

Call 020 7025 4700

Seminar Content.

In one action-packed day, you'll learn:

What is customer service?
Why customers defect
Your impact on customer lifetime
Opening an effective call
How to listen actively
Influencing customers using positive vocabulary
Recognising and handling customer stereotypes
Handling complaints
Call control
Upselling and cross-selling

Who Should Attend This Seminar?

Staff who are representing the company in a telephone based customer service position or who have a lot of customer contact by phone.

Forthcoming Dates At Our High Holborn Training Centre.

9th April, 2008

11th June, 2008

Location: Pitman Training Centre, 303-306 High Holborn, London, WC1V 7JZ

Call 020 7025 4700 NOW to book!

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Pitman London

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customer service

Who Should Attend.

Our one-day Customer Service By Phone Seminar is aimed at people who need to solve customers' problems, make bookings or soft sell.

Delivered in a relaxed and friendly style at our premises or in-house for groups of 6 or more, this popular seminar is a valuable educational experience for everyone and our experienced tutors will ensure students get the most out of their day.

Students really enjoy visiting our busy Holborn training centre, located right in the heart of London's mid-town business district!

And at this customer service training seminar you'll meet other people just like you, each one working in customer service and wanting proof of their skills.

If you'd like to find out more about the seminar or to make your booking, please phone us on
020 7025 4700 or
contact us by email.

We're looking forward to hearing from you.