Professional Receptionist Training
An Essential One Day Seminar


secretary courses

Receptionist Training – The Professional Receptionist Course

“I now have the confidence needed”

Receptionist TrainingIf you’re responsible for making your organisation’s first impression on callers and visitors, this one day Receptionist training course is a must.

Throughout the day, you’ll gain an understanding of the importance of the Receptionist’s role, and will know how to project the best image for your organisation.

We deliver this Receptionist course regularly on a selection of dates throughout the year at our Holborn training centre.

The course can also be delivered in-house at your premises or ours for groups of six people or more.

Get in touch for information on our corporate group discounts.

Course fee: £345.05 to include a workbook, certificate of attendance and a light lunch. (VAT is additionally payable for corporate bookings).

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Course Content

The one day Professional Receptionist course will teach students how to carry out their receptionist duties with polish and élan, making everyone welcome and winning the respect of colleagues and management – students say their employers notice the difference immediately on their return to work.

In one action-packed day, you’ll cover:

  • How to make a first impression people will remember
  • Best telephone practice and how to direct calls correctly
  • How to develop strategies for dealing with difficult people and situations
  • How to receive visitors professionally
  • To develop effective listening skills and focus on customer care
  • How to stay motivated and be part of the company team.

At the end of this Receptionist course, students will demonstrate increased work effectiveness, application of the key responsibilities involved in the Receptionist job role.

Any grey areas concerning what is expected of a receptionist will be clarified, giving students much greater confidence at work in their role of Receptionist.

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Enquiring from the Manchester area? Click here for further details.

Who Should Attend This Receptionist Training Event?

This one day Receptionist Course is suitable for those who represent their company in a front line receptionist position or who are asked to deputise in this important role.

Many attendees use this Receptionist course as the starting point for a future career as an administrator or secretary.

The one-day Professional Receptionist course costs £335 and the price includes a workbook, certificate and lunch on the day.

Students receive a workbook with practical exercises and individual notes to ensure that the skills learnt on the Receptionist course will be successfully applied in the workplace, as well as a Pitman Training certificate as proof of your attendance.

You can download the Receptionist course agenda here.

Please get in touch as soon as possible if you would like to book a place on this popular one day Receptionist Course.

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Student Reviews

“The trainer was really helpful and she showed to be really interested in delivering all the information in a clear and helpful manner. I really enjoyed the seminar”
Andrea De Gouveia – November 2014

“It was very relaxed and Hilary made us all feel very much on the same level”
Paula Bristow, Thirty Nine Essex Street Chambers – November 2014

“I found the seminar very useful and it has made me think a lot more about how to come across more professionally”
Emily King, Walker Construction Ltd – November 2014

“I felt comfortable discussing issues, and found the teacher lovely. I now know how to take control of difficult situations and think out of the box.”
 Nicki Hughes

“I really enjoyed the day and learnt a lot of new skills, especially telephone skills. I found the section on how to deal with difficult people really useful, and I feel I’m ready to deal with problems in the future.”
Chloe James

“It was a great day and I learned lots of new things about what it takes to be a Receptionist.”
Magdelena Garcia

For more student reviews, please visit our Student Testimonial page.

More Terrific Career-Building Seminars.

Many Receptionists find the next step in their career development is to learn to touch type properly, or if they can already touch type, to develop their speed to at least 70 words per minute.

Students often go on to enjoy one of our secretarial seminars, or to enrol on our Executive PA Diploma to further their career.

Popular seminars include:

Meet The Trainer

Hilary Dooley Seminars

Hilary Dooley is always a popular figure amongst our delegates, and runs three of our bestselling one day seminars, Executive PA, Minutes and Meetings and the Professional Receptionist.

She has worked with Pitman Training for over 14 years, delivering her various seminars to students and corporate clients.

Alongside this, she has an extensive background in business management, in particular training groups of managers who require development of their businesses in a Customer Service environment.

Her love of PA training finally convinced her to start her own training company, and she now works with various clients in the UK, namely Scotland Yard, NHS, Rowntrees, Deutch Bank, and further afield with Hogan-Lovells in Belgium and Global Investment House in Kuwait.

For more information about larger group seminars and bespoke PA and management training with Hilary, please contact us.

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