If you’re responsible for making your organisation’s first impression on callers and visitors, this receptionist training seminar is a must!
We’ll help you understand the importance of the receptionist’s role and explain how to project the best image for your organisation.
This programme is delivered regularly to individual students at our London High Holborn and Manchester training centres (see dates below) and can also be delivered in-house at your premises or ours for groups of 6 or more. This seminar will teach students how to carry out their receptionist duties with polish and elan, making everyone welcome and winning the respect of colleagues and management – they’ll notice the difference immediately on your return to work!
Following the seminar, students will demonstrate increased work effectiveness and application of the key responsibilities involved in this job role.
Any grey areas concerning what is expected of a receptionist will be clarified, giving students much greater confidence at work.
Students will receive a workbook with practical exercises and individual notes to ensure that the skills learnt on this course will be successfully applied in the workplace.
They will also receive a widely recognised Pitman Training Certificate.
Many attendees use this course as the starting point for a future career as an administrator or secretary. After all, having a Pitman Training course on your CV can only be impressive!
In one action-packed day, you’ll learn:
- How to make a first impression people will remember
- To review best telephone practice and learn how to direct calls correctly
- How to develop strategies for dealing with difficult people and situations
- How to receive visitors professionally
- To develop effective listening skills and focus on customer care
- How to stay motivated and be part of the company team
Who Should Attend This Seminar?
Staff who are representing the company in a front line receptionist position or who are asked to deputise in this important role from time to time.
Many reception staff find the next step in their career development is to learn to touch type properly, or if they can already touch type, to develop their speed to at least 70 wpm.
We have really enjoyable, low-cost courses for both of these goals (click here to read about them) and there can be no doubt that they both open the door to jobs in administration, secretarial and IT work.
Other Popular Seminar Topics
Meet the Trainer
She has worked with Pitman Training for over 14 years, delivering her various seminars to students and corporate clients.
Alongside this, she has an extensive background in business management, in particular training groups of managers who require development of their businesses in a Customer Service environment.
Her love of PA training finally convinced her to start her own training company, and she now works with various clients in the UK, namely Scotland Yard, NHS, Rowntrees, Deutch Bank, and further afield with Hogan-Lovells in Belgium and Global Investment House in Kuwait.
For more information about larger group seminars and bespoke PA and management training with Hilary, please contact us.