Kaylee Dullaghan – How I became a Medical Secretary!

Kaylee DullaghanIn 2010 I set myself a big challenge. I had a job in retail, with no career path, I was bored, I hated it and I decided I was going to change it, but I had no idea what I wanted to do. I searched on the internet for weeks and months, completed career quizzes, read job profiles etc, until I had come across a job called a Medical Secretary, I had decided this career would be for me, as I had a passion for computers and had 2 A levels in ICT already, and had an interest in working for the NHS as I liked the thought of having a career helping people, so this sounded perfect for me. The problem was, aside from my A levels, I had no office experience, and struggled to get a job in an office without prior experience in this environment. I then completed a Level 3 certificate in Medical Terminology & a Level 2 certificate in Medical Administration from home whilst working in retail, but still no job in this chosen field despite the amount of interviews I had attended.

I made a major decision to leave my job and began volunteering for the Citizens Advice Bureau in 2011 and from there gained experience in office skills, I was given an unpaid internship with Salford Health Matters for 6 weeks, which in turn offered me the opportunity to work there permanently as a Receptionist, but still with no experience as a Medical Secretary and not successful in gaining interviews for this either, I felt like giving up, I did not know what else to do, but I knew I still had the determination and enthusiasm to complete my challenge.

With this determination I enrolled for a diploma with Pitman Training. Whilst training with Pitman I attended an interview for a Ward Clerk job, by this time, I had successfully completed my Medical Word Processing, Typaz and Audio Transcription units and told the interviewer about this.

I received a phone call the next day and informed I was too over qualified for the Ward Clerk job, I was devastated I thought if I could at least gain employment into a hospital and gain skills then eventually I could become a Medical Secretary, but she continued to inform me there was a brand new role as an Assistant Medical Secretary/Assistant PA job she thought I would be better suited to, I attended the interview, had to do an audio typing test, and thanks to Pitman I passed this no problem, and I was offered the job.

It has been a very long road, and sometimes I genuinely did not think I was going to succeed, but with the skills and help I had gained from Pitman, and with some determination along the way I am overjoyed to say the least, that after four long years, I am finally where I need to be and I could not be happier.

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