Holborn Training Ltd T/A Pitman Training Centre

Privacy Policy.

secretary courses

Privacy Policy


Data Protection

Under the Data Protection Act 1998 (“Act”), all organisations that process personal data and/or sensitive personal data (together “personal information”) have a legal responsibility and have to be registered with the Information Commissioner’s Office (“ICO”). Pitman Training Group plc and any and each of its group companies (“PTG”/“PTG Network”) are separate controllers of personal information under the Act but for the purposes of this privacy policy are Pitman Training Group plc’s business partners and form part of the PTG Network.

What information do we collect from you and when?

Under the guidelines set out by the ICO PTG will collect and/or monitor and store on our database(s) personal information:-

(including but not limited to name, address (postal and e-mail), postcode, telephone number(s), nationality, National Insurance Number, previous employment details and general comments) which you voluntarily give to us when you initially contact us; and

  • that you register with any Pitman Training Centre; and
  • we learn about you from subsequent visits or contacts made with your chosen Pitman Training Centre and
  • in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms and
  • relating to student traffic patterns and web site use that enables us to improve the service we provide to you; and
  • about the training and transactions you undertake in order to enhance our provision of the service to you; and
  • including telephone calls to and from you fro staff training  and quality control purposes

How do we use your personal information?

The provision of the service requires us to store your personal information for as long as stipulated by law and in accordance with best practice.  PTG will to use your personal information for the purpose of providing the service to you and in accordance with our legitimate business interests including but not limited to administration; statistical analysis; marketing; education, credit scoring; security vetting; communication with you or other operational reasons relating to our service.

With whom do we share your personal information?

In order to provide the service to you, we share and otherwise exchange within the PTG Network personal information collected by your chosen Pitman Training Centre.  Please note that your personal information is only accessible by the Pitman Training Centre at which you enrol and is not shared with any other Pitman Training Centre.  In order to assist PTG’s provision of the service, you also consent to we share and exchange your personal information with PTG’s carefully chosen data processors, such as IT consultants. PTG will only use carefully chosen data processors who contractually agree to protect your personal information whilst being processed on PTG’s behalf. Otherwise, without first obtaining your permission, your personal information will not be disclosed by us to any third party provider.

PTG will not transfer your personal information to any member(s) of the PTG Network or any other third parties without first obtaining your prior written consent.

If you decide to enter into a contract with any third party provider through the services offered by any Pitman Training Centre, the information you have provided will be held by that provider for the purposes set out in the provider’s own privacy policy.  We strongly recommend that you satisfy yourself as to the purposes for which the provider will use your personal information prior to entering into the contract.

We will never pass your personal information to anyone outside of the PTG Network except for any successors in title to our business and suppliers that process personal information on our behalf.

How do we protect your personal information collected by us?

PTG is committed to protecting your privacy. We will only provide access to personal information about you to those members of the PTG Network who we consider need such access in order to carry out our contractual obligations to you. We have taken appropriate steps to ensure the security of personal information whether it is stored in computer systems paper files or other storage media. Our computer database(s) are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. We use the latest technology with full backups. Password protection is provided for all registered users of our website. All outgoing and incoming email is scanned for viruses. PTG expects the same high standards of security and confidentiality of any suppliers that process personal information on our behalf.

What rights do you have to access, personal information collected us?

.We will employ effective procedures and safeguards to ensure that the personal information we hold on you are adequate relevant and not excessive in relation to the purposes for which they were obtained as well as accurate and up-to-date. Where you inform us by e-mail of any inaccuracies in the personal information we hold we will correct and where appropriate delete incorrect personal information. Retention periods are in place to ensure that personal information are only stored whilst they are required for the purposes in question or to meet administrative legal and regulatory requirements. Where personal information is no longer required we will ensure that they are disposed of in a secure manner.

You have the right to see all personal information we hold on you. Should you wish to have access to all or a particular part of your personal information please contact our Data Compliance Officer by e-mail at privacy@pitman-training.com.  Such access will be granted in accordance with the requirements of national legislation and subject to any discretionary allowance for us to make a charge payable by you to cover our administration costs incurred in providing you with such personal information.

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal information is used.  If you have any queries regarding our collection of personal information, then please contact our Data Compliance Officer by e-mail or write to us at Pitman Training Group plc, Sandown House,Sandbeck Way, Wetherby, West Yorkshire, LS22 7DN.  If you request that your details be removed from our database, there will be a fee of £10.00 payable in advance for this service

Our website Privacy Policy

In the event that any conflict exists between the terms of this Privacy Policy relating to our processing of your student personal information and our website Privacy Policy relating to our processing of non-student personal information, the terms of this Privacy Policy shall prevail.